FAQ
Questions clients usually ask before moving cargo.
Clear answers begin with cargo details, documents, shipment mode, pickup and delivery location, and expected timelines.
Freight Forwarding
Planning movement by air or sea.
What is the freight forwarding process?
The process usually starts with shipment details, cargo type, origin, destination, documents and expected timeline. The team then coordinates freight options, documentation and movement planning.
What details are required for a freight quote?
Required details typically include cargo description, gross weight, dimensions, CBM, number of packages, pickup and delivery location, shipment mode and preferred timeline.
How can I check ETA and ETD?
ETA and ETD depend on the carrier, port, route and shipment mode. The resources page includes useful carrier tracking links, and the team can guide you based on your shipment details.
Customs Clearance
Preparing documents before clearance.
What is the customs clearance process?
Customs clearance involves reviewing shipment documents, checking applicable requirements, filing or coordinating necessary declarations, duty guidance and clearance follow-up.
What documents are required?
Documents vary by import, export, cargo type and first-time shipment status. Download the import/export requirement lists from the resources page and confirm the final checklist with the team.
What if this is my first import?
First-time importers generally need additional onboarding and KYC documentation. The KYC format and first import reference documents are available on the resources page.
Transport & Warehousing
Information needed for delivery and storage.
What information is needed for transportation?
Pickup and delivery location, vehicle type, cargo size, CBM, weight, handling requirements and expected delivery timeline are needed for accurate planning.
What information is needed for warehousing?
The team needs cargo type, gross weight, CBM, number of pallets or pieces, scope of work, dispatch address, timeline and storage expectations.
How are timelines and costs estimated?
Timelines and costs depend on cargo profile, documentation readiness, route, carrier availability, customs requirements and operational scope.